- Assist to develop policies/procedures/guidelines of Customer Service Standard.

- Provide training “Customer Service Standard” to newly recruited staff and provide refresher training to existing staff.

- Develop a checklist and questionnaire for customer service evaluation at branch level.

- Regularly conduct branch visits to evaluate customer service implementation, collect customer experience, provide coaching and recommendations to branch level if their shortcomings.

- Filter outstanding branches of customer service implementation for rewarding.

- Initiate customer experience program and propose to direct supervisor.

- Collect feedback on customer service implementation from staff​.

- Collect customer feedback from branch to evaluate service performance.

- Conduct competitor surveys of customer service standards.

- Perform other tasks assign by management.

- BA in Banking/finance or business management, or related filed.

- At least 3-year experiences in customer service capacity is a requirement.

- Experience or knowledge of microfinance and the banking industry is preferable.

- Be proficient in English both speaking and writing and very good in communication skills.

- Self-motivated person, good relationship with the public, ability to work under pressure and work independently.

- Good understanding of computer skills (Ms. Word, Excel, and PowerPoint).

- Honest and excellent character with high commitment to work with teamwork and willing to travel to provide is compulsory.