- Check card amendment request form (Credit Limit Adjustment, Block Card and Release Card, etc.)

- Process Active/Suspend/Revoke/Close Card follow customer call request

- Monitor card activities and authorization (ATM & VISA card)

- Follow up reject transaction, suspicious and high risk relevant transaction (MOTO/ Ecommerce/Recurring Payment)

- Support Cardholder troubleshooting

- Prompt response to internal and external customers’ enquiries over the phone.

- Solve customer complaint and problem or refer them to appropriate department for solution.

- Do/Telephone marketing relate to Deposit and Loan Product

- University degree in Finance and Banking or equivalent professional qualifications

- Fresh graduated or work experience in related field with financial institutes (Priority)

- Creative, dynamic, flexible, self-direct and self-motivated team player

- Excellent communication & interpersonal skills

- Good command of English, other foreign languages (Chinese or Korean) is a plus

- Computer literacy