General Job Functions

• Good knowledge of group rates structure, pricing strategy and client’s special requirements in order to propose the best deal when handling leads/ enquiries in order to convert the leads / enquiries to confirmed events/groups;

• Prepares proposals / contracts for leads / enquiries;

• Follows through from negotiation until departure for events/groups assigned;

• Demonstrate strong negotiation skill to maximize hotel profit in all revenue producing areas and practices up-selling at all opportunities to maximise revenue;

• Ensures effective communication with clients and internal departments;

• Conducts daily sales calls and arrange familiarization/site inspection trips to hotels by clients;

• Disseminates sales related information to other departments as appropriate;

• Participates in weekly sales & marketing meeting to share ideas or feedback on business improvement;

• Attends all pre-conference meetings, as required, arranged by the events department;

• Attends all post-conference meetings, as required, arranged by the events department and assists in the preparation of post-conference reports;

• Maintains a high level of exposure for the hotel in major market areas through direct sales solicitation, telephone, fax, telex contacts written communication;

• Actively participates in achieving the departmental goals which contribute to budget;

• Closely monitors accounts revenue and business production;

• Provides feed-back on market trends and keep updated with client relationships and overall business goals through close communication with ADOBB / DOS;

• Maximises up-selling opportunities whenever possible;

• Handles inquiries for re-booking of business and new leads;

• Closely communicates with ADOBD / DOS regarding the progress of the negotiation process;

• Conducts site inspections for potential clients;

• To constantly checks filing / tracing system and gives advice for improvement;

• Tracing production of new accounts and report to ADOBD / DOS periodically;

• To handle routine correspondences, i.e. letters/fax/inquires, for Account Managers;

• To prepare production report on a monthly basis;

• To assist Account Managers with issuing annual corporate contract, group contract, TA contract rate and related activities;

• Responsible for related duties and special projects as assigned by ADOBD / DOS;

• Establishes and maintains updated account history on Visual One / files on major active accounts within his/her market areas;

• Maintains comprehensive tracing system;

• Closely follows up with all business leads, assigned project or duties and advise ADOBD / DOS with job progress;

• Be punctual at work;

• Establishes and maintains effective communication channel;

• Good command in writing & speaking English;

• Performs all duties and responsibilities in a timely and efficient manner;

• Maintains the highest standards of professionalism and attitude towards all hotel guests, clients, staff and employees;

• Develops and maintains close working relationship with all departments throughout the hotel;

• Informs concerned departments important VIP/group arrival well in advance;

• Demonstrates strong negotiation skill to maximize hotel profit in all revenue producing areas;

• Good knowledge of computer (office) software and operates office equipment skillfully;

• To design easy-to-read format for various report as instructed by Account Managers;

• To operate Visual One system, Eatac system and basic office software in a skillful manner;

• As the hotel is into full multitasking, you may be required to transfer from one section to another in the same division as deemed necessary by your Department/ Division Head.

• MA/BA/Associate Degree in Marketing, Business Administration Management, Hotel Management or Hospitality or related discipline

• At least 2 years work experience related to the job

• Ability to work under pressure and deadlines

• Possess good attitude and willing to accept changes or challenges, and patience to think of solutions to problem

• Possess good written and spoken English skills. Knowledge of Mandarin is a plus

• Possess good interpersonal skills

• Strong organizational skills

• Ability to communicate effectively with guests

• Good communication skills to liaise with other managers and clients

• A knowledge of how each department in a hotel affects the business