• Control and lead all front office staff activities in order to work smoothly and make sure that all rooms are well prepared and cleared.

• Greets customers, providing a positive and friendly attitude.

• Ensures uniform and personal appearance are clean and professional.

• Anticipates and addresses guests’ service needs and thanks guests with genuine appreciation.

• Answers telephones using appropriate etiquette.

• Answers questions about available services, general property information and amenities.

• Develops and maintains positive working relationships with others.

• Do daily report to leader.

• Other tasks assigned by superior.

• Female and Male.

• Bachelor or Associated degree in tourism, management, administration or related field.

• At least 2-3 years experience in customer service management or similar role.

• High sense of teamwork and positive attitude.

• Computer literate such as Word & Excel and Internet.

• Excellent customer service and interpersonal skills.

• Professional appearance.

• Quick learner and adaptability.

• English communication and writing.

• Teamwork, adaptability, initiative, analytical and ability to work fast and accurately under pressure.