Greeting guests and responding to questions

Answerng the telephone client enquiry

Consulting passenger on travel arrangement

Issuing and re-issuing of tickets.

Ensuring reservations and ticketing policies and procedures are correctly implemented

Processing client sales transaction

Conducting cross-sell and encouraging beneficial service add-ons

Processing of ticket refunds

Handling customer complaints in a calm and professional manner

Sales Reporting

Certificate in Reservation and ticketing from Sabre system

Minimum 3 years experience in ticketing

Previous sales and/or hospitality experience a major plus

Computer Skills: MS. Office / Email / Internet

Very good English spoken & written

Ability to work under pressure

Organisational skills

Customer service skills

Problem solver

Detail oriented