• Provide excellent service to guests

• Assisting and encouraging new players or guests while guest play the game

• Gathering daily feedback from Mass Market Guests on their impressions

• Monitoring the spending and preferences of Mass Market Guest in Praise Club

• Being familiar with all table games and slot machines in Praise Club and assisting the guests on queries about the games in Praise Club.

• Provide attentive service to all of customer, flexible and skillful handling of customer requests and complaints.

• Ensure all process and procedure are consistent with the company’s standards.

• Report customer feedback and complaints to Executive for immediate follow up action.

• Ensure good internal communication, cooperation and team spirit.

• Ensure all redemption transactions made for each member are accurate.

• Punctual to attend daily briefing and necessary training.

• Standard dress-up, personal hygiene, uniforms and personal integrity should be maintaining.

• Comply with all rules and regulations of the company’s employees code.

• Accept any other duties and responsibilities assigned by the Management.

• Perform other related duties as assigned.

endure of department and operation.

• Fresh graduate is encouraging to apply; casino hotel background is an advantage.

• Good interpersonal and communication skills.

• Attention to detail and problem solving skills.

• Able to deal with sensitive information and keep it discretely.

• Ability to meet the demands of the work schedule, to be at work and on time.

• Be able to use Fair English & Chinese is priority