The Receptionist’s responsibilities are:

·        Communicate and explain product knowledge with customers through phone, e-mails, comments, and chats professionally.

·        Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback

·        Strategizing and monitoring the daily activities of customer service operations

·        Assisting customer service staff with duties where required

·        Training staff in areas of customer service and company policies

·        Monitoring and authenticating returns, exchanges, and voids

·        Investigating and solving customer service complaints

·        Assisting with the development and implementation of service policies, and explaining these to staff and customers

·        Maintaining documentation pertaining to customer service department activities

·        Performing additional duties where needed

·        Bachelor’s degree in any related field

·        Must be able to understand, speak, read and write English to a good standard. Other language skills are welcome

·        Desire to improve and grow business skills

·        Good at communication skills, written and verbal

·        Work experience in a similar role is a plus

·        Can use Microsoft Word Excel, PowerPoint (Good at formatting)