Operation:

• Level-1 support to commercial (sales) systems, drive quality functional support to users

• Owner of sales master data governance, system functionality, reporting standard, and one source of truth data. (i.e. Distributors master, customer master, contract master, sales structure, promotion, journey route plan, call card…)

• Functional Subject Matter Expert (SME) of commercial (sales) system, liaise with business users gathering business requirement to sign off and coordinate functionality UAT.

• Drive compliance standard operation procedure service level agreement timely/properly follow charter of approval & well documented.

• Enforce data sanity from trade by challenging the answer the trade in the purpose to ensure quality of data and correct execution and communicate and drive changes, if necessary, to improve data collection productivity.

• Perform other tasks related to the position and assigned by manager

Analytical:

• Ensure quality data & system support on sales initiative business cases study and process of execution.

• Drive data analysis to design predictive systems or improve the performance of systems

• Drive sales related way of working and tool effectiveness and efficiency diagnosis in order to propose more robust system to embed in business to achieve better productivities

Communication:

• Present complex ideas and their value proposition to non-technical audience as a coherent story with clear and easy to follow conclusions

(This will include visualization skill/tool)

• Present actionable information and insights to team members and management.

• Drive design of automatic dashboard to visualize various commercial information

• Answer questions about delivered results/ reports through with strong facts and discipline.

Innovation:

• Continuously develop and present innovative ideas based on data driven approach in order to improve current business practices

• 2-5 years experience in system support, data governance, project management and analysis

• Knowledge of ERP workflows and functionality

• Proactive mindset to identify issues and problems before they escalate

• Must ensure understanding and acceptance from project participants to live by the GBS Operating Model ensuring the highest quality in delivery.

• Experiences in working with multiple stake holders and managing expectation.

• Excellent project management and organizational and presentation skills.

• Excellent time management and demonstrate ability to multitask and prioritize

• High level of organization and detail-orientation

• Superior in interpersonal and presentation skills.

• Creative and innovative problem-solving skills

• Team oriented, collaborative, diplomatic, and flexible style, with the ability to tailor data driven results to various audience levels

• Intellectual curiosity and a passion for data and analytics

• Strong desire to take initiative; ability to deal with ambiguity and competing objectives

• Curious and constantly looking for new, practical ways to improve status quo and possess customer-first mindset.

• High learning agility and passionate to drive change.