-Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge. -Partnering with the sales team to ensure that new customers are onboarded successfully. -Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue. -Ensuring a high level of customer renewals. -Communicating with customers regularly, analysing customer health metrics, run NPS and gather other feedback -Building strong product expertise and providing training & ongoing support as required. -Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base

-You have at least 2 year experience within a Customer Success role, ideally within the Consulting and E-commerce industry. -You have a proven track record of working in a customer facing role -You possess excellent interpersonal as well as written and verbal communication skills. -You are a strong networker & relationship builder -You are a strong team player who can manage multiple stakeholders -You are highly goal driven and work well in fast paced environments