- Ensuring staffs in at the branch level meet/exceed customer expectations through superior customer service, including achievement of serving time targets for both telling and sales areas. - Contributing to the development of sound profitable business by creating effective referral networks, including internal business relationship, and other local marketing activities. - Driving the sales and service team to marketing products to increase the public awareness of the branch, products and services to increase public’s trust to the branch. - Ensuring key accounts of the branch are well serviced; immediately report to direct manager in case any potential loss of key account is observed. - Ensuring that all policies and procedures are followed by staff members and forms are ready-to-service and put in order. -Ensuring all staff have a good appearance and are in uniform daily. Further, ensuring that the service standards of ABA Bank have been fully followed by branch’s staffs. - Providing induction training for new comer, regular feedback, encouragement and maintain open communication at workplace. - Arranging staff training needs by working with the relevant Departments and ensuring /encouraging staff to attend. - Agree challenging targets for yourself with direct manager. Regularly evaluate these targets – when results fall short of targets, understand why and agree what to do differently to improve performance. - Keep a close eye on your local competitors – what they do and how they perform. And, inform to direct manager - Keep up to day with ABA’s products and marketing campaigns to ensure superior services provided to clients.

- Degree/Professional qualifications or equivalent. - Minimum 5 years practical working experience in banking operations with hands-onexperience in frontline operational procedures, customer handling, credit and lending processing, trade finance activities and accounting functions. - In-depth knowledge of the Cambodia banking industry. - Possess good leadership and management style. - Good negotiation skills to maintain interpersonal customer relationships. - High level of analytical ability to provide good solutions in customer problem solving. - Attentive and devoted to deliver good quality works. - Chinese speaking is an advantage - Good English communication both speaking and writing - Good organization skills to ensure effective and efficient implementation of business strategies. ** Interested candidates is welcomed to send your last updated resume, a copy of Cambodian ID card and a recent passport size photograph to the following: B.I.C (Cambodia) Bank Plc. #462, Preah Monivong Blvd., Sangkat Tonle Bassac, Khan Chomkarmon, Phnom Penh, Cambodia. Tel: (855) 23 901 338/ 23 901 448 Or email us at: info@bicbank.com.kh (All applications will be treated in strict confidentiality)