Install internet connection and other communication connections for customer following to procedures; Resolve technical issues for customers on the phone and by visiting the customer’s site; Keep records of service to customers; Keep track of company stock/equipment and property; Escalate and report issues and concerns to supervisor and manager as required; Perform professional communication with customers by face to face, on the phone and email; Provide details of potential customers or upgraded sales leads to the Sales Team; Follow up processes, policies, and procedures; Any other related tasks as assigned from time to time by Manager.

Bachelor Degree in Computer Science or other related fields; At least one year-experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, XDSL, Fibre Optic and other internet related technologies; Experience with common computer operating systems and Internet related Applications eg; Microsoft Windows, Internet Explorer, Emails; Flexible to work on rotating schedule and travelling to work at the fields; Be good at speaking and writing in English; Be good at communication, initiative, patient, and problem solving; Residential candidates are prioritized.