* Department: Commercial Sales – Phnom Penh Airport Business Unit * Location: Phnom Penh International Airport * Reporting to: Airport General Manager * Responsible for: Business Unit Commercial team (3) ** Job’s purpose: This job exists to: - Manage commercial non-aeronautical activities (including space leasing, advertising, car parking, sub-concession contracts, etc.) within the perimeter of the Business Unit; - Optimize/increase the net commercial income of non-aeronautical activities for the Airport, taking into account the overall infrastructure harmony and operational constraints; - Protect the existing income and develop best-practice retail management, aligning with the policies and strategies set by the Commercial Division at the Corporate Level. ** Key Activities: 1. Commercial Activity Management: - Coordinate and support the implementation of new projects/ clients/ products; - Develop and maintain good communication with existing business partners; - Plan, promote and organize the development of the airport’s unused landholdings and spacing; - Manage the commercial agreements under his/her responsibility, including the contractual and financial aspects, in coordination with the concerned internal departments; - Identify new commercial opportunities and participate to the development of new commercial contracts; - Implement and coordinate promotional, seasonal and incentive commercial campaign within airport tenants in order to stimulate turnover and airport shopping area concept. 2. Performance Monitor and Sales Analysis: - Monthly monitor concessionaire’s sales and activities; - Ensure that the performance of the contracted business partners is maintained at a high level and the terms and conditions of the contract or agreement is followed respectively; - Report monthly on development of commercial activities and analyze the trends and commercial KPIs; - Prepare annual budget and non-aeronautical revenue forecast; - Work with concessionaire on marketing and sales plans to maximize sales; - Follow-up and exploit the result of customers’ (passengers and public) feedback and surveys to adjust the priorities and communicate with retailers about improvement ideas. 3. Relationship management: - Maintain close relationship with customers through regular visits and meetings with clients to get their feed-back and identify areas for improvement of airport services; - Identify the needs and build pro-active and positive relationships with services business partners; - Receive ad-hoc request and act in accordance; - Receive complaints and solve the problems for the contracted operators, tenants or business partner; - Ensure that sub concessionaires apply strictly safety and security rules; - Act as liaison between concessionaires, operational departments and airport management and participate to the relevant work groups.

- Bachelor degree in Business Development, Marketing or relevant fields. Master degree is a plus; - Minimum five years’ experiences in sales, marketing and/or customer services; - Good knowledge in airlines, commercial activities, shopping malls, tourism & hospitality industry would be an advantage; - Good business acumen with a commercially-driven focus; - Excellent interpersonal and communication skills; - Well-organized, diplomatic, loyal and highly motivated person; - Innovative and can do attitude; - Strong leadership and management skills; - Good knowledge in Microsoft Offices and high proficiency with MS excel; - Proven proficiency in spoken and written English and Khmer. ** Deadline: 26 th June 2017 by 5:00 p.m. ** Interested applicants should submit CV and cover letter to: Phnom Penh International Airport Administrative Building PO Box 1256 – National Road Nº 4 Or contact through Email: pnh.career@cambodia-airports.aero - Telephone: 023 862 800, Extension number: 1272 or 1276 * Only short listed candidates will be contacted for an interview.