Asean-Works | Guest Services Executive

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1-Group (Singapore)

Position : Guest Services Executive

# Hiring : post(s)

1 day ago

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Jobs Overview

Post Date

11 April, 2026

Closing Date

11 May, 2026

Salary Range

$ 3000-3500 / Negotiable

Jobs Category

Others

Jobs Location

Central

Candidate Gender

Any

Jobs Term

Full Time

Jobs Experience

Jobs Level

N\A

Jobs Description

Welcome and assist guests to ensure a positive and seamless dining experience
Manage reservations, seating, and booking enquiries accurately
Serve as the primary point of contact for guest enquiries via phone, WhatsApp, and email
Provide clear information on menus, operating hours, promotions, and dining policies
Handle group, corporate, and complex bookings
Support service recovery, guest feedback handling, and complaint resolution
Liaise with kitchen, service, operations, events, sales, and marketing teams for smooth coordination
Monitor enquiry channels and reservations to meet response time SLAs
Promote menu highlights and offers to enhance guest engagement
Maintain accurate guest records and ensure compliance with SOPs, hygiene, safety, brand standards, and PDPA guidelines

Jobs Requirement

1–2 years of F&B or customer service experience is a plus.
Strong communication and interpersonal skills.
Service-oriented with problem-solving abilities.
Able to work shifts, weekends, and public holidays.
Team player with a positive and professional attitude.
Able to work in a fast-paced environment.

Contact Information

Contact Person

HR

Industry Company

Food & Beverages

Phone Number

-

Email Address

marketing@1-group.sg

Website

Address

Central Region

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Service Hot Line

jobs@asean-works.com

Operating Hours : Mon - Sat (Half) from 8am to 5pm

095 333 661 / 012 846 222

Get in Touch

1st Floor CPL Building #25 & 63, St. 348/205, Toul Svay Prey II, Phnom Penh, Cambodia.

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