Position Responsibilities:

Supplier Management and Auditing

• Conduct approval and routine supplier audit to ensure compliances of food safety, quality standards, and regulatory requirements.
• Ensures all approved suppliers comply with regulatory, food safety, packaging and company requirements to safeguard product integrity and brand reputation.
• Evaluate and monitor supplier performance, work closely with suppliers to address and resolve quality issues, including any defects or inconsistencies.
• Establish and maintain positive and strong relationship with suppliers, fostering continuous improvement in product quality.

Quality Assurance and Compliance

• Conduct Product Safety Review on supplier FSQ documentations, such as QAP, product specification and others i.e. certificate of analysis, testing reports, quality control protocols etc. that require approval, ensuring the validity of the FSQ documentations.
• Address FSQ related concerns to supplier to safeguard compliances.
• Monitor compliance with food safety standards, including FSSC22000, HACCP, FDA/EU FC Compliances and other relevant regulations.

Product Innovation and Development Support

• Collaborate with other stakeholders to conduct product evaluation, safeguard product compliance and feasibility in accordance to retail operations flow.
• Ensure and conduct testing for drink ingredients, food, packaging etc to ensure safety, quality and consistency.
• Provide quality risk input during new product development and sourcing decisions.

Supplier Performance Scoreboard

• Prepare and maintain detailed reports on supplier performance, including non conformance reports, incident tracking, and corrective action plans.
• Identify trends in product quality, complaints, or incidents, and work with suppliers to implement corrective and preventive actions.
• Upkeep Supplier Performance Scoreboard

Product Incident Management

• Manage and attend product incidents, feedback and recalls received internally and externally in coordination with the products used and sold in retail outlets.
• Escalate product incident with the involved suppliers in a timely manner, request and review corrective action report and document product incident base accordingly.
• Implement corrective and preventive actions (CAPA) to resolve recurring issues and improve supplier performance.

 Qualifications & Experience:

•  Bachelor’s degree in Food Science, Food Technology, Microbiology, Biotechnology, or related field
• Advanced certifications such as HACCP, ISO 22000 Lead Auditor, or FSSC 22000 are an advantage.
• Minimum 3–5 years in Supplier QA, Food Manufacturing QA, or F&B Retail QA, including at least 2 years in a supervisory or senior role.
• Strong knowledge of supplier management and auditing processes, food safety standards, quality assurance terminology, implementations, methods and tools
• Strong knowledge of food safety certification system (HACCP, GMP, ISO 22000 / FSSC 22000, GFSI etc.,)
• Experience in supplier audits and risk-based supplier management.
• Ability to analyze complex issues, perform root cause analysis, and implement preventive measures.
• Able to articulate new information quickly and react positively to new and challenging opportunities. 
• Able to communicate effectively with team members, internal colleagues, operation peers and suppliers. 
• Ability to manage multiple projects and prioritize tasks effectively. 
• Attention to details and accuracy, meticulous with good problem-solving skills. 
• Confident, proactive, able to work under pressure  a Necessity, not a Luxury