The Call Collection Specialist is responsible for recovering overdue payments from clients with bad debt through professional and effective communication. The role requires strong negotiation skills to ensure repayment while maintaining a positive client relationship and adhering to company policies and legal guidelines.

KEY OBJECTIVES

1. Conduct outbound calls to clients with overdue payments and negotiate repayment plans.

2. Achieve assigned collection targets to minimize financial losses.

3. Maintain accurate and up-to-date records of collection activities.

4. Ensure compliance with company policies and legal regulations in debt recovery processes.

5. Provide excellent customer service while handling difficult conversations professionally.

6. Work closely with branch teams and management to optimize collection strategies

Responsibilities

● Outbound Calling: Contact overdue clients daily to remind them of outstanding payments and negotiate repayment arrangements.

● Collection Target Achievement: Meet or exceed assigned monthly collection targets to support company financial goals.

● Negotiation & Persuasion: Use persuasive communication techniques to encourage timely payments.

● Client Relationship Management: Handle client concerns with professionalism and provide appropriate repayment solutions.

● Data Recording & Reporting: Maintain detailed and accurate records of all calls, client interactions, and collection progress.

● Compliance & Documentation: Follow company policies, legal requirements, and industry best practices in debt collection.

● Performance Monitoring: Track collection progress and report key insights to the team leader.

● Collaboration: Work closely with branch staff and management to improve collection rates.

● Training & Development: Participate in training sessions to enhance collection strategies and negotiation skills.

● Additional Responsibilities: Perform other tasks as assigned by the Team Leader or Recovery & Litigation Manager.

Requirements

1. High school diploma or Bachelor’s degree in Business, Finance, or a related field (preferred).

2. Minimum of 1-2 years of experience in debt collection or customer service (non experienced may be considered).

3. Strong communication, negotiation, and persuasion skills.

4. Ability to handle difficult conversations with professionalism and empathy.

5. Experience in call center operations or financial services is an advantage.

6. Knowledge of debt collection laws and best practices.

7. Proficiency in Microsoft Office (Excel, Word, PowerPoint).

8. Ability to work in a target-driven and fast-paced environment.

We are looking for a highly motivated, proactive and result oriented professional. We offer to join a dynamic team and a positive work atmosphere.