- Work with management team to build cohesive and high motivated team.

- Achieve the Operation KPIs and business goals by communicating and providing full functional support to the Ground Operations management team.

- Ensure the process between Service Center is in line with network standards and ensure operational practices and procedure are compliant with regional and network operations policies.

- Support the business acquisition process and provide after sales support in order to achieve revenue and profitability targets.

- Manage all customers’ inquiries and ensure high quality services provided.

- Ensure employees in Operations are trained and developed to meet business and succession needs.

- Achieve market leading transit time, data quality and service performance targets. Manage the measurement, monitoring and actions for improvement.

- Ensure that meets/improves upon its regulatory and environmental obligations while actively leading initiatives to remove trade impediments.

- Ensure proper maintenance of the facility, equipment and infrastructure in accordance with regional guidelines and company image.

- Ensure Operations team remain within cost targets and seek means by which to manage costs whilst maintaining/improving service and productivity levels.

- Oversee Security practices to ensure policies and business needs are met.

- Bachelor Degree in Business Administration, Management or related field is required.

- Fluent in Speaking/Reading/Writing English is required

- Good Computer Skills: MS Word, Excel, Power Point, Internet Email

- Flexible and confident & Sense of urgency

- Have strong leadership skill with negotiation + organization skill

- Ability to work under pressure

- Must have 3 years of working experience including a proven supervisory role