- Welcoming & treating customers in a most friendly and patient manner - Supervises the day-to-day operations of the Smart Shop - Maintains high standards in customer service - Maintains high standards of visual merchandising (displays) - Ensures Team comply with Company policies and procedures - Ensures Team are well presented and in full uniform at all times - Handles operational controls – stock of SIM cards/Scratch cards, cash, keys, alarms, etc. - Controls daily cash collection/reconciliation, petty cash and banking - Conducts team meetings and coordinates operation/performance reviews - Lead front office team –work shift controlling, organizing day-by-day management - Register and handle customer’s problem & complaints - Offering immediate support and solution to customers with issues and complaints facing - Defining customer handling processes and procedures, training and information providing to staff - Ensuring accurate reports, statistics, quality control, and staff peak performance - Fulfill the works in compliance with the corporate procedures and instructions - Conduct the gaps and mistake report done by front office agents and finalize how to make it better - Monitoring front office group performance and take appropriate measurements with target setting

- Experience in treating and serving customers as per highest international standards - Strong Communication ability and ability to lead teams combined with negotiation, presentation and sales skills - Being creative, innovative and dynamic with strong attention to customer / guest service and details - Accuracy and trustworthiness is a absolute must - Fluent Khmer and Good English both spoken and written, accurate pronunciation - Positive appearance as a person, showing friendliness, accuracy, competence and customer centric by proper body language and behavior - At least 1 or 2 years experiences in related field such as hotel, restaurant or banking.