-Accept and register bookings for services

- Offer alternatives to customers and potentially turn information calls into Sales leads or identify

other additional value added services to customers when opportunities arise during the course of

interaction.

- Respond to customer consistently and confidently by providing accurate information in all areas

such as custom requirements, transit time and prices.

- Enhance service experience by exercising professionalism and empathy when dealing

with each individual customer’s varying needs and demands.

- Liaise with Operations Department and other departments on quick and efficient solution of

customer issues and queries.

- Adhere to existing customer service procedures as outlined in the department manuals while

maintaining discretion to exercise flexibility when handling traces.

-Bachelor degree in Business, Marketing, Communications, or related field is required.

-Fluent in Speaking/Reading/Writing English is required.

-Fluent in Speaking/Reading/Writing Khmer is required

-Good communication in Mandarin Chinese is an advantage.

-Be confident, friendly, and people-oriented.

-Telephone skills, conflict resolution skills, technical skill are an advantage

-Experience in Customer Contact Center is an asset.