Customer Service

- Support cargo reservations and bookings whilst providing exemplary customer service

- Provide timely vendor notification for on time and delayed flights

- Provide timely shipment status updates to customers

- Help to manage Ground Handling Agent performance and provide guidelines and instructions

- Support the established performance targets through operational oversight and participation

Administrative Support:

- Prepare flight documentation for crew and Customs

- Check and review post flight documentation

- Prepare post flight reports in a timely and accurate manner

- Provide freighter catering uplift and last minute changes

- Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision

- Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments

- Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.

- Assist with various administrative station tasks such as SAP

- Coordinate weather diversions at diversion sites

- Handle diversion of Cathay Pacific Flights when required

- Assist with crew administration and support matters at the port

- Support station training activities as required

- Support station management in supplier oversight including reporting Ground Handling Agent performance issues

- Any other reasonable task as requested

Ramp Coordinator:

- Monitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal - Operator particularly for special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.

- Monitor the optimisation of space utilisation for loaded Unit Load Devices and the belly of freighters

- Ensure aircraft searches required by the Security Programme are conducted prior to loading

- Maintain good communications with captain-in-command, Ramp - Handling Operator, Cargo Terminal Operator and the Cargo Office

- Liaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of schedule

- Quickly resolve issues on the ramp as required

- Ensure safe operations are maintained at times particularly during loading and unloading of freighters

- Assess the cause of any delay and provide recommendations to the immediate supervisor on accountability for the cause and solution

- Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd- sized items

- Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator

- Any other reasonable task as requested

Safety, Security and Compliance:

- Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedur al requirements

- Undertake quality check programmes established by Head Office and participate in audits as required

- Support the Emergency and Accident role as required

- May be designated Operational Duty Holder for the station as required

- Bachelor degree graduation Knowledge, Skills, Training and Experience

- Minimum 2 years’ experience in the cargo industry is an advantage

- Strong communication skills

- Natural customer service orientation

- Attentive to detail

- Knowledge of MS Word, Excel and PowerPoint