- Ensure feedback on any customer problems and compliments to the call center division or other appropriate

persons

- Contact customer prior to visit to confirm booking, vehicle information, all division product and other service.

- Ensure a high standard of personal and dealership presentation in all customer facing areas at all times.

- Communicate clearly, regularly and unambiguously with customer and other members of the divisions staff.

- Maintain close dialogue with other departmental staff with who there is interaction.

- To make sure all ticket raise up by customers have been solved on time.

- Call follow up with customer (Inactive customer and active customer) and conduct customer satisfaction survey.

- Complete call reports

- Maintain call center database by entering information.

- Bachelor's degree of Sales, Marketing and other relevant majors.

- Fresh Student are encourage to apply Company Profile