- Accept and register bookings for company services - Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (e.g. Sales Leads, shipment insurance) during interaction with customer. - Respond to customer consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices. - Enhance service experience in company by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands. - Liaise with Operations Department and other departments on quick and efficient solution of customer issues and queries. - Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with company. - Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers. - Assist the supervisors (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff.

- Bachelor degree in Business, Marketing, Communications, or related field is required. - Fluent in Speaking/Reading/Writing English is required. - Fluent in Speaking/Reading/Writing Khmer is required. - Good communication in Mandarin Chinese is an advantage. - Be confident, friendly, and people-oriented. - Telephone skills, conflict resolution skills, technical skill are an advantage. - Experience in Customer Contact Center is an asset.