+Pre-sales activities - Provide clear and accurate site survey and site inspection report - Provide help and advice to the sales team and clients _+On-sales activities - Prepare, issue & submit quotations for service activity. Client follow-up. - Responsible for testing & commissioning of our solutions and products in coordination with our clients. - Responsible for customer technical training to ensure that our products and solutions are properly used and maintained (following manufacturer's recommendation). - Responsible for providing onsite support when customers encounter technical issues. - Responsible for contacting company suppliers and partners to solve technical issues encountered with their products. - Responsible for creating and providing technical documents on customer requests. - Preparing and releasing commissioning reports to clients - Process paper works after each service performance included on-site service report, detailed service report, internal technical memo etc... - Whenever required, provide technical support to SER and other company departments for electrical solutions (LV & MV systems). - Review service report issued by technicians Post-sales activities - Prepare quotations for service activity. - Provide regular feedback to clients during and after service performance. - Investigate and troubleshoot products and solutions. - Provide emergency services when required. - Process paper works after each service performance included on-site service report, detailed service report, internal technical memo etc... - Perform independently preventive and corrective maintenance - Review service report issued by technicians - Prepare standard scope of work for solutions - Whenever required, provide technical support to SER and other company departments for electrical solutions (LV & MV systems). - Another task assigned by the Manager MV Projects - To communicate the project progress to team members including management and factory. Adjust planning when required - Responsible for the admin task (work permit, technical proposal, technical specification submittal...) - Responsible to manage the site tools and company asset - Responsible daily/weekly report for project progress to his manager - Ensure work completion is done as per schedule & standard - Responsible for conducting commissioning, testing and report - To supervise and assign work to project field coordinators. - Responsible educate customer about the product usage and maintenance - Preparing and releasing commissioning reports to clients - Attend client and internal project coordination meetings. Prepare minutes of the meeting and assist the deputy director to implement the required action and follow-up. - Build teamwork spirit within the division and with other divisions as well - Responsible for maintaining accurate records and documents all customer project activities on the company share-drive (Folder “Service-Internal” and “Service project.doc”). - Other task assigned by management

- Experience with site service is a plus - Be flexible and willing to work under pressure - Speak, write and comprehend well in the English language - Computer literacy Microsoft Office & Internet - Willing to learn and develop knowledge on electrical products and solutions from company - Ability to communicate with all departments of the company pragmatically - Possesses positive attitude and a fast learner - Be responsible and accountable for actions, behavior and operations - Work experience as an Executive Assistant, Personal Assistant or similar role - Outstanding organizational and time management skills - Discretion and confidentiality