** Working Schedule : Mon – Fri (6:30-15:30); SAT (6:30-11:30) ** JOB DESCRIPTION Perform day to day customer service related tasks including receiving sale order from customers and/or sales team, handling customer feedback and solving problem in order to ensure a smooth process and meet delivery cut off schedule. 1. Specific Job Responsibilities: - Receive customers’ orders from Sale team and/or from customers directly, create Sale Orders (SO) in SAP. - Co-ordinate with the internal teams (Sale/Commercial/ Warehouse/Finance) to proceed smoothly the whole process of a Sale Order. - Actively call customers to propose new products and/or promotion products. - Receive customers’ complaints and co-ordinate with other internal teams to handle until it is solved. - Ensure good performance on Customer Service related elements such as on-time SO creation, SO accuracy, Customer satisfaction. - Ensure all credit notes are completed within the deadline as procedure. - Perform ad-hoc tasks as requested by management team. - Support and follow COD customer.

** Qualification & experience: - University graduate in Accounting and Finance. - Experience at least 1 year for sales admin or data entry offer - Self-improvement, working dependently and under high pressure - Good command on English language and good computer skills. - Effective communication and interpersonal skills. - Good computer skills Ms. Office (Knowledge in SAP is a plus) - Self-improvement, able to work independently and also a good team player - Able to work under high pressure - Good command in English language