- Supervises and ensure counter operation performance efficiently and effectively - Coaching and training staff to well understood of products/services features and benefits; - Responsible for vault room, card storage room and manage all tills - Monitors and maintains cash to ensure smooth operation including produce necessary reports as per required - Monitor and manage service SLA to ensure the waiting time and serving time is within our target - Facilitate and proactively provide direct support Cashier when require or notice the service SLA is over - our duration threshold - Oversees the executions of daily banking processes/procedures performed by cashiers - Promotes good image for the bank, and maintains high service standard to the customer through each cashier - Controls all transactions performing by all cashiers in the system to minimize risk and prevent fraud; - Optimize the team’s working roaster and daily time schedule to ensure Branch has enough personnel to serve our walk-in customers, especially during peak time and peak day - Ensure the competency and effectiveness of Know Your Customer (KYC) and Customer Due Diligence (CDD) that would be performed by relevant staff under the supervision - Perform other tasks assigned by line manager

- Bachelor Degree in Management, Finance & Banking, or related field - Minimum 02 to 04 years experience in related field - Experience in managing banking operation - Developing relationships with clients/agents - In-depth knowledge of the Cambodia banking industry - Be proactive, high commitment, and pressure handling well - English proficiency with MS.Office (Word, Excel. PowerPoint, etc.) - Willing to work with shift rotation and holidays - Strong inter and intrapersonal skills, problem-solving skills, critical thinking skills, and motivation/energetic skills.