• To handle and resolve critical queries/complaints specific language market. • To provide assistance and coaching on issues as necessary. • To liaise and coordinate with different internal departments on resolving customer’s cases & complaints in a logical and professional manner. • To provide objective feedback related to team development and training needs. • To communicate and implement departmental policy and procedure changes with associates. • To run day to day workflow and meet department service levels. • Any other duties assigned by immediate superior.

•Applicant able to work in Sihanoukville, Cambodia. •Must have basic knowledge in using Microsoft Office and Windows Operating System. •Applicant must possess at least a Diploma in any major. •Strong customer service do main experience and excellent people management skills •Related experience working as an operations TeamLead/Supervisor for atleast 1year. •Strong verbal and written communication skills in English and Khmer communication skills. •Pleasant personality, serviceoriented, accountability and openminded. •Strong communication, interpersonal skills and problemsolving. •Ability to work under pressure, independent. •Ability to work 12 hours a day on shifting schedule with 6 rest days a month. Benefits: • Accommodation provided in Sihanoukville City with daily house cleaner to clean the hostel and wash your clothes (also includes utility bills and Wi-Fi paid for by the Company). • Twenty-five (25) days Annual Leave in a year. • After probation increment based on performance. • Bonus payout quarterly based on performance. • Annual festival celebrations and gifts. • Meal allowance. • Medical coverage. • Gym membership coverage. • Friendly working environment.