Purpose: • The Document Operation Associate will contribute to the success of the company and Document Operations team by ensuring accurate and timely documents and file management to meet customers’ needs with a manner that complies with Maersk Core Value and Behaviors. • The incumbent will act as gatekeeper and as the owner of the transport documents and files management on behalf of Maersk’s customers. Also, the associate will be responsible for creating, validating, updating and pouching of shipping documents & customer’s documents. This role will need to closely coordinate with many stakeholders including internal and external such as 1) internal: customer service, program managers, counter team and other operation teams and 2) external: carriers, customer’s brokers and oversea teams as necessary to ensure the best in class service is given to our customers. Job Scope and Responsibilities: • Create and send Bill Apply Certificate of Origin, draft Freight Cargo Receipt (FCR)/ House Bill of Lading (HBL) to customer for verifying on time • Verify carrier bill of lading in accordance with specific customer’s SOP (Standard Operations Procedure) to ensure correct document for customers • Amend FCR/HBL/ Master Bill of Lading (MBL) if required and prepare the final FCR/HBL/MBL for the customers • Properly manage the file and ensure the correct version is saved as necessary for the future usage • Input Original FCR/HBL reference number in a timely and accurately manner and inform to counter for printing and issuing • Closely follow up with vendor for document submission as required by client • Ensure document is checked, verified, sort and count accurately before uploading/dispatching to client/ destination to avoid all late and incorrect documents received at destination which associated with bad customer satisfaction or/and cost • Timely send DNN (Document Delay Notice) and pre-alert to destination as per client’s requirement • Drive closure for any outstanding tasks/issues by involving/communicating with relevant stakeholders to ensure we all aware and know what action to be taken from each function • Drive continuous improvement in terms of customer satisfaction, employee engagement, process and performance to increase service delivery standard of document operation.

Key Requirements: • Strong interest in logistics and supply chain industry. • Junior or Senior in college or recent graduate with BA/BS in Economics or related field. • Good at English and communication skills. • Strong Microsoft Outlook and Office Suite Skills. • Ability to work well independently and in a team-oriented environment. • Ability to multi-task, prioritize, and work in a fast-paced environment. • Problem-solving skills • Interpersonal savvy.