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Asean-Works

Position : Customer Relationship Officer
# Hiring : post(s)
3 years ago
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Jobs Overview

Post Date

29 March, 2021

Closing Date

01 August, 2021

Salary Range

Negotiable

Jobs Category

Customer Service

Jobs Location

Samutsakorn

Candidate Gender

1

Jobs Term

1

Jobs Experience

3 Years

Jobs Level

3

Jobs Description

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. • Hear and resolve complaints from customers or the public. • File and maintain records. • Delighting Customer program. • Monitoring Purchase Experience Framework and Service Experience Framework. • Supervise the activities for customer experience to enhance interaction and customer engagement. • Supervise customer experience team and frontline team to ensure their interaction with customers reflect positively on the company. • Oversee day-to-day customer operations to ensure delightful customer experience at all stages of the customer engagement. • Liaise with the Sales and Service departments to ensure delivery of high quality services. • Conduct studies and research to discover new techniques necessary for improving customer experience. • Attend seminars, workshops, and conferences to improve on existing job knowledge. • Embed the Customer First principles into all activities. • Primarily influence customer-facing staff to act accordingly to the 5 Customer First Principles. • Be an advocate of a customer-centered mindset and culture. • Perform any other ad-hoc duties as assigned by superior.

Jobs Requirement

• Minimum Higher National Diploma in Hospitality Management, Hospitality and Tourism Management, Business & Hospitality Management or equivalent. • Minimum 2 years of job-related experience required. • Prior work experience in an automotive industry is an advantage. • Ability to work to tight deadlines and within constraints. • Excellent analytical and problem solving skills. • Excellent customer service and communication skills. • The capacity to work with people at all levels in an organization. • Good prioritization skills and be flexible enough to adapt plans.

Contact Information

Contact Person

AWR

Industry Company

Advisory/Consultancy

Phone Number

2391000

Email Address

humanresources@indera-motors. com

Address

1st Floor CPL Building #25 & 63, St. 348/205, Toul Svay Prey II, Phnom Penh, Cambodia.

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