Handle simple complaints, enquiries and request from walk-in customers and LICs, and to ensure that all pending, complex complaint cases are escalated to line manager and relevant sections and followed up promptly Work closely with LIC on application submission by verifying, checking, scanning and uploading onto Security File Transfer Protocol Collaborate with NBUW on keying-in in the Life Asia system as required Follow up with LIC to ensure the policy submissions are completed Collect premiums (initial and renewal) from walk-in customers Receive and check requests of policy alterations and submit to respective functions. Ex: address, telephone number, policy profiles, etc. Attend to and fulfill policy enquiries by customers; persuade the customers to keep their policies in force Receive documents for claims and others from customers or sales force Identify sales lead and refer customers or sales lead to the appropriate frontline sales e.g. sales desk, or Regional Business Development Manager Act as a point of collecting required customer documentation to submit to Head Quarter and of distributing company documents to relevant stakeholders Perform other duties as required by the supervisor/manager

A fresh graduate with at least 01 year experience in customer service and/or receptionist Positive attitude, self-starter, independent, detail oriented and well-organized Maintain a professional behavior when dealing with customers Ability and accuracy of work and cash handling Ability to type Khmer Unicode Proficiency in Microsoft Word, Excel, PowerPoint, Internet, and Email. Good in English and Khmer both spoken and written Excellent communication skills Local is preferred