Resolve disputes of all Cage functions with Guests when applicable • Recommend procedures changes that will yield smoother departmental operations • Ensure proper procedures are followed • Supervise Cage cashiers and operations of Cage in the mass or VIP gaming areas • Interact with internal staff and external guests from Asian and International countries for all cage functions • Check cashiers’ transactions as per policy and procedure • Able to handle all Cage related transactions • Able to maintain the players' records • Provide a positive work environment • Encourage teamwork and cooperation within the department, and other departments • Evaluate and counsel direct reports in order to maintain and enhance operation of the department Act as a role model to subordinates • Provide friendly, efficient and courteous customer service to all internal and external customers • Be alert for Guests and other Team Members who need assistance and offer help • Work closely with other internal departments to ensure all gaming Guests' needs are handled correctly and professionally • Oversee the confidentiality of all gaming records • Be aware of all governmental regulations and comply with them • Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies • Provide outstanding guest service by being consistently helpful and courteous to all Guests • Meet the attendance guidelines of the job and adhere to Department and Company policies • Maintain a working knowledge of various casino policies and procedures • Remain well-mannered and well-groomed as per department and company standards at all times. • Adhere to the company policies and procedures and comply with the Code of Conduct. • Perform other related duties as assigned.

6 months to one year or above of experience as a Cage Cashier from a well-established Casino / VIP Junket • High school diploma, GED or equivalent experience in Cage / credit areas • Ability to communicate in English to deal with guests and internal staff from Asian and International countries; with Chinese language abilities in an advantage • Must have a good knowledge of all aspects of Cage operations, including Front Window, VIP, Main Bank / Marker Bank, Chip Bank. VIP Cage operations is preferred. • Should demonstrate good problem-solving skills and be capable of performing duties unsupervised • Exceptional cash handling skills, including a good knowledge of foreign currency • Must have good math abilities, accurately count and verify banks • Able to operate a coin counter machine, computer and Slot ticket redemption machine • Polite and friendly • Excellent communication, interpersonal and decision-making skills • Must be able to secure a Commonwealth Casino Commission Gaming License. • Able to work on shifts and be flexible regarding work schedules according to business demands. • Must be able to sit or stand for long periods of time while performing duties. • Team player who responds quickly to demands and thrives in a high-pressure work environment. • Able to multi-task.