The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Specialist, Call Center Representative with the resources to solve critical problems for the future of our business, which is why we need you. Specialist, Call Center Representative duties and responsibilities include: Customer Focus, Data Entry Skills, Building Relationships, People Skills, Problem Solving, Strong phone and verbal communication skills along with active listening, Customer focus and adaptability to different personality types, Ability to multi-task, set priorities and manage time effectively stress tolerance, high energy level.   What motivates you? • You obsess about customers, listen, engage and act for their benefit  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes  • You thrive in teams, and enjoy getting things done together • You take ownership and build solutions, focusing on what matters  • You do what is right, work with integrity and speak up • You share your humanity, helping us build a diverse and inclusive work environment for everyone On the job you will: • Handle customer inquiries both by telephone, email and other means of communication • Manage large amounts of inbound and outbound calls such as and not limited to Customer welcome calls, premium reminder call, and lapsed survey call • Answers customer inquiries by providing valid and accurate information on a first call resolution • Follow company’s call “scripts” when handling different types of calls • Identify customers’ needs and provide solutions and/or alternatives if cannot resolve during the first call, escalate unresolved problems immediately to management and follow up to ensure resolution is met • Build relationships and engage customers by taking the extra mile to provide pleasant customer experience • Maintains call center database • Provide customers with product and service information • Enter new customer information into system • Update existing customer information • Follow up customer calls where necessary • Document all call information according to standard operating procedures • Complete call logs • Produce call reports such as monthly report, weekly report and daily report • Update the complaints log • Other tasks assigned by management Our commitment to you • Our mission; to be a part of making Decisions Easier and Lives Better • A leadership team dedicated to your growth and success  • A bold ambition and set of goals to be a leader in driving transformation in our industry  • Our best. Every day.  • We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”. 

We are looking for someone with:  • Excellent communication and interpersonal skills  • Excellent analytical, problem solving and solutioning skills  • A capacity for constant learning from both success and failure  • Open to change and continuous improvement    Nice to Haves:  • Bachelor degree in Business, Finance or related field is preferred • Requires relevant work experience of 2 Years • Computer literate in MS Word, Excel and PowerPoint • Team Work, focused, results driven, professional maturity, and self-confidence • Work efficiently and accurately and able to work under pressure and independently, a team player who is self-motivated and able to work independently with minimal supervision • Have a strong character and able to consider and advice on the consequences of various courses of action • Detail oriented with patience on detail paper works and record setup in system • High comfort level working in a diverse environment Learn more about opportunities with us at jobs.manulife.com. Join us now! Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by going to this link: http://www.manulife.com.kh/Corporate-Careers-Career-Possibilities and follow each of its step. For more details please contact Mr. Dy David via David_Dy@manulife.com. Or Ms. Choury Chim via Choury_Chim@manulife.com. Application should be submitted before 5th February 2020. Only shortlisted candidates will be contacted.

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