Job Summary / Scope • Oversee and assist the staff members in providing better customer service and to resolve the customer complaints as well as attend to their special requests; • Responsible for taking care of the guests and providing them with the best hotel amenities and facilities to ensure that they remain content and satisfied; • Ensure that the guests are being escorted properly and that they have been directed to the requested rooms after proper completion of the check-in procedures; • Manage, lead, and mentor a team of customer service staff to ensure efficiency and effectiveness of their performance Detailed Job Description 1. Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies; 2. Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints; 3. Compile occupancy reports and financial information for Deputy Manager; 4. Manage, lead, and mentor a team of customer service staff to ensure efficiency and effectiveness of their performance; 5. Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction; 6. Oversee and assist the staff members in providing better customer service and to resolve the customer complaints as well as attend to their special requests; 7. Be on call 24hrs in case of emergency. Essential Requirements • Presentable • Excellent on communication skills • Excellent ability of bookkeeping skills, MS Word, Excel and PowerPoint

Min. Educational Qualifications • Bachelor’s Degree in marketing, business communication, public relation, English literacy or equivalent; • Minimum 2 years of customer services and help desk capacity required; • Excellent English communication skill (Written & Verbal); • Proficiency in bookkeeping skills, MS Word, Excel and PowerPoint; • Flexibility to work shifts including evenings, weekends and public holidays subject to rota and a willingness to extend of change hours and days of work from time to time upon request and subject to operational requirements. Contact Person: Kheav Sokly tel: 015747262 email: job.theviewhotel@gmail.com