- Greeting arrival guests & departure guests - Understand and knows how to perform check-in and check-out procedures - Collect prepaid rental fee and deposit upon tenant arrival - Performing on refund deposit upon tenant departure - Handling on Front Desk System for check-in & check out - Posts room charges and taxes to guest accounts - Checks to see all charges are assigned to the appropriate room number - Check all transactions performed by day shift to ensure that all post transaction is correct, and supported by documentary as evidence and signatures as necessary - Perform night auditor job by doing run night audit report - Print Night audit report submitted to Managements - Prints up and files reservations for the next business day - Prepares a summary of cash, check, and credit card activities - Perform End of Day/Night Audit Checklist procedure - Ensure the accurate completion of the daily night audit report in a timely fashion - Check accommodations, making sure any special requests are carried out - Allocate rooms to expected arrivals & checking the guest’s preferences and special requests - Courteously and accurately answers Guest’s inquiries/request - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest request - Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service - Build strong relationships and liaise with all other departments especially housekeeping, maintenance, leasing, and accounting etc. - Operates the telephone equipment system, including, assisting incoming & outgoing calls, setting wake-up calls and transferring a call to guest and management office - Ensure Front office log book is always updated and actioned - Monitoring on CCTV Camera located at front desk counter - Record all incident and accident happened during night shift - Attend and manage on any emergencies, such as fire alarms, lift trap, flood, bomb threats, suspicious item etc. - Report any suspicious persons, activities and/or hazardous conditions to the Head of Concierge/ Operation Manager - Ensure that the front desk areas are kept clean and tidy up including Lobby areas

 Completed of high school or bachelor degree in Hospitality  2-3 years of working experience as related skill at serviced apartment/hotels  Good communication Khmer/English both writing and speaking  Good problem solving and decision making skills  Good attitude and pleasant  Honestly and hardworking  Computer literate (Ms. Office and Email) How to Apply Hongkong Land (Mansions) Limited Any interested candidates who can apply resume to our office in working hour at Central Mansions Serviced Apartment, Building No. 1A, Street 102, Sangkat Wat Phnom, Phnom Penh or by email: recruitment.cambodia@hkland.com . For further detail, please contact 023 963 694. For further information detail visited website: www.centralmansions.com