Job Responsibilities: -Manage over Customer Satisfaction Team (Robotics & Mechatronics ; AC Drive, Servo, Inverter and Controller) Team Management: -Manages staff and Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching staff -Plans, monitors, appraises, and reviews job contributions of staff -Communicates job expectations to staff -Enforces company policies and procedures -Accomplishes information systems and organization mission by completing related results as needed -Customer Satisfaction: -Increase customer satisfaction by providing problems-solving resources by 24 hours to be Service Excellence The 24-hour customer service is two shift support. (1 shift is day support/2 shift is night support) If customer requests a factory visit to Telephone responder, it requires the approval of the manager. Telephone -responder should visit the customer's factory immediately after manager approval. If you receive a telephone call from a telephone responder, you must promptly --approve or remove it.(24 hour) -Answers customers’ questions and Resolves problems -Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews -Prepares and completes actions plans -Implements production, productivity, quality, and customer-service standards -Identifies customer service trends and determines system improvements -Analyse variance and initiates corrective actions -Determines customer service requirements by maintaining contact with customers and visiting operational environments -Conducts customer satisfaction surveys and forms focus groups -Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and ------+---monitoring and analyzing results -Maximizes customer operational performance by providing help desk resources and technical advice -Resolves problems and disseminates advisories and warnings -Detects and diagnoses network problems -Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations

-Bachelor’s Degree or Higher in Engineering field or related filed -At least 10 years’ professional experience working in customer service in Robotics or Automation business -Significant experience working with Customer Satisfaction (CS) and Customer Experience (CE) tools and comfort level with technology -Communicate well both orally and in writing and demonstrate business acumen in your daily work -Professional personal appearance -Excellent oral and written communication skills -Good in English skill -Have own car with driver's license