1. Director of Customer Service Center (01 Position) What you will do: You will be responsible for: - Reporting to the Director of Operations and Risk;  - Working with senior management including Director of Operations and Risk and Chief Commercial Officer to set up the Contact Center;  - Managing Contact Center and back office customer service operations and leadership over day-to-day operations;  - Regularly reviewing and settings objectives and KPIs of the Customer Service Department as a whole and for each team in particular;  - Ensuring the Contact Center is achieving the desired KPI & service levels, and taking corrective action as needed;  - Identifying trends and main reason for complaints and communication with other teams to improve the product performance to reduce such complaints;  - Accomplishing human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, managing, and disciplining employees;  - Reviewing and making changes to headcount and shifts as necessary based on most efficient distribution of resources;  - Developing strategies to improve the processes and efficiency of Contact Center and back-office customer operations;  - Developing training modules to build knowledge level; - Working to continuously improve the reporting Contact Center; analysing data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction;  - Taking on other tasks or projects to support the team and Contact Center operations. What we are looking for: We are looking for someone with: - A bachelor’s degree;  - Proficiency in English and Khmer;  - Strong coaching and leadership skills, ability to motivates employees;  - 5+ years relevant experience in customer services, management, operations, and leadership;  - Experience working in a Financial Institution (such as bank, MFI or wallet);  - Ability to work autonomously and find solutions to problems;  - A great match with our strong and value driven culture;  - High attention to detail with experience working to a tight deadline;  - Comfort working in highly dynamic and high uncertain environments;  - Excellent communication skills;  - Ability to build consensus and relationships among managers, partners, and employees;  - Tech-savviness - being up to date and at ease with the latest online communication & productivity tools;  - Understanding of financial management;  2. Customer Service Supervisor (02 Positions) What you will do: You will be responsible for: - Reporting to the Director of Contact Center; Working with Contact Center management and HR to determine corrective action and administers accordingly; - Maintaining productivity and availability of Contact Center; - Ensuring smooth running of daily processes to meet service commitment level; - Serving as escalation point to communicate promptly to IT and other divisions when related issues occur; including extended evening hours and weekends to ensure timely recovery; - Developing schedules that effectively deliver staffing levels that consistently achieve service level commitments; - Reviewing and processing schedule change requests; - Scheduling, re-scheduling, and optimization of team meetings, one on ones, training; - Interacting in a professional manner and promoting team work within Contact Center and other departments; - Taking on other tasks or projects to support the team and Contact Center operations. What we are looking for: We are looking for someone with: - A bachelor’s degree;  - Proficiency in English and Khmer;  - 2+ years relevant experience in customer services, operations, and leadership;  - Previous experience in one of the areas is preferred: Workforce Management, KYC, Financial Services (onboarding or servicing), Complaints handling;  - Ability to work autonomously and find solutions to problems;  - A great match with our strong and value driven culture;  - High attention to detail with experience working to a tight deadline;  - Comfort working in highly dynamic and high uncertainty environments;  - Excellent communication skills;  - Ability to build consensus and relationships among managers, partners, and employees;  - Tech-savviness - up to date and at ease with the latest online communication & productivity tools;  - Willingness to work in Shifts.  3. Customer Service Specialist (01 Position) What you will do: You will be responsible for: - Reporting to the Director of Customer Services;  - Responding to Customer Services inquires and issues;  - Helping guide and educate customers about Clik’s products;  - Owning problems through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the team;  - Researching complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues;  - Meeting the established KPI for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance;  - Taking on other tasks or projects to support the team and Customer Services operations;  - Willing to work in Shifts.  What we are looking for: We are looking for someone with: - A bachelor’s degree  - Proficiency in English and Khmer;  - 2+ years relevant experience in one of the areas is required: KYC, AML, Due Diligence, Customer Services, Contact Center, or Financial Services;  - Ability and willingness to learn quickly;  - Excellent communication skills;  - Ability to solve problems timely and effectively;  - A great match with our strong and value driven culture;  - Ability to build great teamwork and friendly working environment;  4. Customer Service Associate (09 Positions) What you will do: You will be responsible for: - Reporting to the Director of Customer Service;  - Responding to Customer Service inquires and issues;  - Helping guide and educate customers about Clik’s products;  - Owning problems through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the team;  - Meeting the established KPI for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance;  - Taking on other tasks or projects to support the team and Customer Service operations.  What we are looking for: We are looking for someone with: - A bachelor’s degree;  - Any experience in Customer Service, Contact Center, or -inancial Services is a plus;  - Proficiency in English and Khmer;  - Previous experience in one of the areas is preferred: Customer Services, Contact Center, or Financial Services;  - Fast-learner and willing to learn;  - Excellent communication skills;  - Problem solving skill;  - A great match with our strong and value driven culture;  - Ability to build great teamwork and friendly working environment;  - Willing to work in Shifts.

Perks of joining Clik: 1. Room to grow: our senior team is willing to lend guidance to help you improve your skill set as well as provide you with training resources; and as a start-up there will be plenty of opportunities for career progression. 2. Fun and dynamic work culture: we aim to hire people who fit well with our office culture, so you’ll be surrounded by like-minded people who believe in the mantra, “work hard, play hard”.  3. “Silicon Valley” style workplace: superb office, stimulating environment, access to new hardware and software to make your job easier and more efficient while working in collaborative teams.  4. Appealing bonus and benefits: extensive training, insurance, flexible holidays, cash bonus, phone bill, maternity/paternity leave and more - Clik believes in employee welfare. Sound like the job for you? Send your CV and Cover letter to careers@clik.asia