• To ensure Customer/member’s queries/complaints via Live Chat, social media, and other company communication tools in specific language market. • To resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • To liaise and coordinate with different internal departments on resolving member’s cases & complaints in a logical and professional manner. • To build sustainable relationships of trust through open and interactive communication. • To promotes product and provide quality services to achieve market dominance. • Any other duties assigned by immediate superior.

• Applicant must be Malaysian Nationality. • Applicant able to work in Sihanoukville, Cambodia. • Must have basic knowledge in using Microsoft Office and Windows Operating System. • Applicant must possess at least a Diploma in any major. • Strong verbal and written communication skills in English and Chinese, with acceptable Malay communication skills. • Pleasant personality and service oriented. • Good communication, interpersonal skills and problem solving. • Ability to work under pressure, independent. • Ability to work 8 hours a day, 6 days a week on shifting schedule. ** Benefits: • Accommodation provided in Sihanoukville City with daily house cleaner to clean the hostel and wash your clothes (also includes utility bills and Wi-Fi paid for by the Company). • Daily transportation and back from office. • Twenty-five (25) days Annual Leave in a year. • After probation increment based on performance. • Bonus payout quarterly based on performance. • Annual festival celebrations and gifts. • Meal allowance. • Medical, dental and insurance cover as per company’s policy. • Gym membership coverage. • Friendly working environment. ** How to apply Address: 3 Village, Sangkat 3, Sihanoukville, Sihanouk Province. Please email your CV to Sorphorn: Yean.Sorphorn@blacksire.com Any inquiry please contact Ms. 087 486 894 (During Mondays to Fridays 10am-7pm)