1. communicating with customers by telephone, and Answering all kinds of question from customers. 2. Responsible for the delivery inquiry, return and replacement, delivery abnormal problem handling, etc. 3. Deal with customers' queries and complaints, timely summarize and deal with emergencies. 4. Timely deal with bad reviews, complaints, refund, etc. 5. To complete other tasks assigned by company leaders.

1. Familiar with transaction process, communicate with customers and can provide patient, professional, warm, considerate and considerate service. Customer service experience is preferred. 2. Good communication and coordination skills, efficient handling of customer complaints to ensure customer satisfaction； 3. Proficient in computer operation, proficient in word, excel and other office software； 4. At least 6 months customer service experience, or fresh graduate. 5. Have quick thinking ability and strong learning initiative. 6. responsible, cheerful and optimistic。 7. Have the spirit of hard-working and enterprising, strong team spirit, able to work under certain pressure. 8. Honest and dedicated, work patience and meticulous, stable, steadfast.