1. KEY TASKS: • Handling customer complaints and enquiries • Must be understand about True Money products and services • Must be keep in touch with relevant department to solve agent/customer’s issue appropriately • Providing good quality service delivery to agent/customer • Be friendly and helpful to meet the customer’s satisfaction • Log report accurately 2. DUTIES & RESPONSIBILITIES: • Able to understand customer requirement & proposed solution. • Keeping customers informed about services and promotions • Provide accurate information about True Money products and services • Handle customer complaints or refer them to appropriate area for action • Following up to close the agent/customer’s issue effectively • Take care in existing customer expansion • Be able to satisfy customers and solve complaint with customer

• Bachelor degree or fresh graduated, university student also encourage to apply • Knowledge in English speaking, listening and writing. • Computer literacy • Be patient, hardworking and able to work under pressure • Good interpersonal and problem solving