Key Responsibilities: • Build and maintain business relationships with our clients, and ensuring that they receive an excellent customer service they need • Further improve customer centricity with efficiency and effectiveness in providing customer satisfaction with reliable and advance notices and persistency improvement • To service customer inquiries and deliver excellent service through communication & teamwork • To focus on portfolio enhancement, reinstatement, policy change request, policy assignment, as well as focus on the acquisition of new Privilege customers • To call/SMS/follow up with clients and log clients’ feedback as assigned by direct line manager. • Coordinate and work with frontline team to ensure clients’ policies are renewed and proper status/feedback registered. • Act as a middle person to ensure proper processes are followed. • Go extra mile to engage with customers/very good customers’ orientation and ability to adapt and respond to different types of characters. • Good ability to handle customers’ complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution is done on a timely manner. • Analyze the trends and provide calls to action to senior management team on a timely manner. • Perform other tasks as assigned by Manager, Customer Relations

Qualification: • A Bachelor’s degree or equivalent certification • A minimum of 1 to 3 years experiences in Customer Service • Strong service delivery customer focus, teamwork, and result oriented • Literate in MS Office, including Word, Excel, PowerPoint, internet and MS Outlook • Experienced in advance excel is an advantage • Mature with a strong personal drive • Strong customer focus and follow-up skills • Strong communication and interpersonal skills • Good command of spoken and written English and local language • Responsible and demonstrated ability to work under pressure Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by going to this link: http://www.manulife.com.kh/Corporate-Careers-Career-Possibilities and follow each of its step. For more details please contact Ms. Kimleng Moul via kimleng_moul@manulife.com. Or Ms. Choury Chim via Choury_Chim@manulife.com. Application should be submitted before 22nd January 2020. Only shortlisted candidates will be contacted.

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