- Deal directly with customers either by telephone, electronically or face to face - Respond promptly to customer inquiries - Handle and resolve customer complaints - Obtain and evaluate all relevant information to handle service inquiries - Provide pricing and delivery information - Perform customer verifications - Set up new customer accounts - Organize workflow to meet customer timeframes - Direct requests and unresolved issues to the designated resource - Keep records of customer interactions and transactions - Record details of inquiries, comments and complaints - Record details of actions taken - Prepare and distribute customer activity reports - Communicate and coordinate with internal departments - Follow up on customer interactions - Provide feedback on the efficiency of the customer service process.

- Ability to communicate in both Chinese and English - Associate Degree or Bachelor Degree - Knowledge of customer service principles and practices - Knowledge of relevant computer applications - Knowledge of administrative procedures and numeric - Service knowledge and interpersonal skills - Communication skills - verbal and written - Listening skills - Problem analysis and problem-solving skills - Attention to detail and accuracy - Adaptability, initiative and stress tolerance - At least 1-year experience in customer services.