Position Summary: • DEM Collection focal contact point at counter • Be the primary and first contact point for the Customer • To provide the highest level of service to the Customer Key responsibilities: • Attend to customer requests and all issues related Import cargoes via call, email, fax and any possible channels within agreed timelines • Attend daily payment application • Closely coordinate with Finance and Global Service Centers (GSC) team for collection reconciliation • Reach out timely to other destinations and functions in order to have timely coordination on solution offering to customers, if required • Coordinate within Customer Service Team on Customer Service performance improvement plan, follow up, action plan to improvement and target achievements • Working overtime as per task distribution and as required • Other tasks as assigned by Supervisor, Customer Service Manager

Required Qualification & Experience • Fresh graduate in Business administration, Marketing, English, equivalent. • Experience in the logistics sector with Customer facing experience is preferable • Good command of English language (Speaking & Writing) • Computer literate (Microsoft Word, Excel, Outlook, PowerPoint, etc.) • Ability to give and receive accurate information with mature understanding\ • Ability to analyses problems and find effective solutions proactively Core Competencies • Teamwork / Collaboration • A high level of integrity • Customer service oriented • Interpersonal skills • Strong commitment