- Provide professional consultation and assistance to our clients and business partners about our products, Claim Procedures and Renewals via phone calls, emails and direct meetings. - Meet our clients outside of our office from time to time to discuss about any specific requests from them. - Manage Hotline (24/7) with team members during non working hours. - Ensure appropriate decisions, measure the effectiveness of the decision to improve internal & external customer satisfaction. - Work with Client, Claim Department, Accounthandler, Treating Hospital and related party(s) to complete all Pending Claim. - Manage Premium Collection and Renewal processes with clients and brokers. - Cooperate with Brokers to generate Claim Experience Report. - Communicate with our hospital partners on regular Reimbursement of Claims. - Maintain Quarterly Relationship Calls to clients on a monthly basis. - Identify problems, issues and flaws within our work field for improvement. - Drive continuous improvement and simplification towards the system and process for efficiency improvement / internal control enhancement. - Bring new ideas, skills and experience to improve the quality of our processes. - Extra tasks to be assigned by your Head of Department.

- Have a strong medical background (Medical Doctor or nurse is preferred.) - At least a university student or graduate in medical field - Have at least 1 year of work experience in relevant field - Proficient in Khmer and English language (speaking, writing and reading) - Have at least basic Computer skills such as Microsoft Office, Internet and Email. - Must be an individual who is willing to learn and enthusiastic in Customer Services, good team player and being able to work independently. Application Information: Interested candidates submit CV and cover letter in PDF to Email address provided in the contact detail. Email: navann.keo@safetynet.sg Only Short-List candidates will be contacted for interview