• Diary management and management of meeting rooms • Possibly handling event coordination, both internally and externally • Handling queries and complaints via phone, email and general correspondence • Greeting all visitors • Transferring calls as necessary • Possibly managing office supplies such as stationery, equipment and furniture • Performing ad-hoc administration duties • Maintaining office services as required (such as cleaners and maintenance companies) • Receiving and dispatching deliveries • Assisting with mail as required • Taking and ensuring messages are passed to the appropriate staff member on a timely basis

• Well-organized • Friendly and polite (manners cost nothing after all) • Efficient • Able to deal with difficult clients or customers • Self-motivated • Good at computer systems