 Ensures compliance with all customer & airline service requirements by maintaining performance on customers as specified in the contract.  Responsible for developing & maintaining a good, professional working relationship with both internal and external customers, establishing a clear line of communication at all levels.  Monitors communications on pricing, billing, menu design specification, Corporate Culinary departments and customer.  Liaises with Account Manager to provide account-specific training to Unit personnel as required.  Maintains prompt and effective communications with customers and operations staff to resolve issues.  Monitors unit performance and takes a proactive position in ensuring that quality service standards, unit hygiene, HACCP, billing accuracy, and inventories are maintained at the highest level.  Responsible for costing and pricing.  Coordinate menu presentations ensuring timelines and GG standard menu presentation protocols are met and all information is provided to the respective departments.  Acts as the single point of contact with the airline and should be available on call to respond to customer phone calls, and e-mails inquiries. Responds to customer requests.  Works with Chefs to ensure proper menu specifications and directions are followed.  Works with the Account Manager to ensure all inventories for equipment and items meet customer requirements and are reported on time and accurately each month.  Responds to airline comments or complaints in a timely manner with a 48-hour period from the time comment/complaint was received.  Ensures processes and procedures are in place to fulfill all gategroup performance and delivery obligations.  Develops excellent customer relationships with all customer and identify opportunities to grow gategroup business.  Liaises with Account Manager on all significant account issues.

Bachelor’s degree of Sales & Marketing or equivalent academic qualification,  Additional Hotel, airline, catering, management courses  4-7 Years of experience in Hospitality industry.  Proven effective Project Management skills.  Positive, motivated, flexible and open minded. Customer orientated.  Good networking and relationship building skills and Relevant H&S Certifications,  Candidate must be Computer literate.  Excellent oral and written communication skills (Chinese, English & Khmer), Chinese is a Must