- Responsible for advise, follow up, coordinate, and facilitate sales teams and customers which include underwriting process, policy rights, change request, policy renewal, check outstanding premium, claim. - Coordinate and solve problems regarding incoming documents from sales and customers. Check daily document log. - Coordinate and solve problems regarding outgoing documents to sales and customers such as insurance policies in the customer service area. - Report a summary of policy cancellation and customer satisfaction to the management. - Provide strategies and report monthly summary of the number of customers who are convinced to keep their policy instead of cancelling. - Visitor and customer facilitation which includes providing visitor ID to visitors and greeting customers at marketing events. - Work closely with Senior, Operational and other relevant team. - Carry out other duties as requested by line manager.

- Bachelor Degrees in psychology, management, or related field. - 1 year experience required in customer service - Computer literacy - Good command in English - Critical thinking, communication, - Good coordination - Good interpersonal skills, and service mind - Good analytical skill, planning, controlling, following, assessing - Able to work under pressure