Main Duties and Responsibilities: • Ensures compliance with all customer & airline service requirements by maintaining performance on customers as specified in the contract. • Responsible for developing & maintaining a good, professional working relationship with both internal and external customers, establishing a clear line of communication at all levels. • Monitors communications on pricing, billing, menu design specification, Corporate Culinary departments and customer. • Liaises with Account Manager to provide account-specific training to Unit personnel as required. • Maintains prompt and effective communications with customers and operations staff to resolve issues. • Monitors unit performance and takes a proactive position in ensuring that quality service standards, unit hygiene, HACCP, billing accuracy, and inventories are maintained at the highest level. • Responsible for costing and pricing. • Coordinate menu presentations ensuring timelines and GG standard menu presentation protocols are met and all information is provided to the respective departments. • Acts as the single point of contact with the airline and should be available on call to respond to customer phone calls, and e-mails inquiries. Responds to customer requests. • Works with Chefs to ensure proper menu specifications and directions are followed. • Works with the Account Manager to ensure all inventories for equipment and items meet customer requirements and are reported on time and accurately each month. • Responds to airline comments or complaints in a timely manner with a 48-hour period from the time comment/complaint was received. • Ensures processes and procedures are in place to fulfill all gategroup performance and delivery obligations. • Develops excellent customer relationships with all customer and identify opportunities to grow gategroup business. • Liaises with Account Manager on all significant account issues.

Job Requirement: • Bachelor’s degree of Sales & Marketing or equivalent academic qualification, • Additional Hotel, airline, catering, management courses • 4-7 Years of experience in Hospitality industry. • Proven effective Project Management skills. • Positive, motivated, flexible and open minded. • Customer orientated. • Good networking and relationship building skills and Relevant H&S Certifications, • Candidate must be Computer literate. • Excellent oral and written communication skills (Chinese, English & Khmer), Chinese is a Must An Excellent benefit package and competitive salary will be offer to successful candidates All Candidates should submit the documents, CV, Cover Letter stating expect salary to: stuy@gategroup.com or snov@gategroup.com contact number : 0966396168 Cambodia Air Catering Services Phnom Penh International Airport, Russian Conf. Blvd, Tagnuon Village, Sangkat Kakab, Khan Por Senchey, Phnom Penh 12406, Cambodia.