Key Responsibilities: • Build and maintain business relationships with our clients to improve NPS, ensuring that they receive the customized service they need • Further improve customer centricity with efficiency and effectiveness providing customer satisfaction with reliable and advance notices and persistency improvement • To focus on portfolio enhancement, cross sell of multiple products, as well as focus on acquisition of privileged customers • To service customer enquiries and deliver excellent service through communication and team work • Provide service and manage Privileged customers and plan cases according to the policies and guidelines • Maintain and strengthen existing client relationships • Ensure that customers get their Manulife premium notices and other notices on time and has sufficient lead time to prepare for the payment • Ensure that all customer enquiries/complaints are addressed and responded to in a timely fashion, and also ensure that any service failure is remedied immediately to avoid any threat to Manulife reputation while injecting appropriate business sense and be customer focus • Manage the upcoming and existing privileged customer base • Establish and maintain strong professional relationship/connections by gaining customers trust • Educate self on existing procedures and guidelines • Ensure strict compliance on documentation provided by the customers • Provide help and advice to customers using your organization’s product or services • Manage communicating courteously with customers by telephone, email, letter and face to face • Investigate and provide solutions to customers’ problem, which may be complex or long standing problems that requires special handling • Keep accurate records of discussion or correspondence with company’s procedures and in compliance with all relevant regulatory guidelines • Create customer loyalty through the delivery of unrivalled customer service • Perform other tasks as assigned by management from time to time

Qualification: • A Bachelor’s degree • A minimum of 1 to 3 years experiences in Customer Service • Strong service delivery customer focus & result oriented • Ability to meet the client’s requirements and being able to maximize relationships profitability • PC literate in MS Office, including Word, Excel, PowerPoint • Mature with strong personal drive • Strong customer focus and follow-up skills • Strong communication and interpersonal skills • Good command of spoken and written English and local language • Responsible and demonstrated ability to work under pressure • Basic interaction with intermediate level internal and external contacts Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by going to this link: http://www.manulife.com.kh/Corporate-Careers-Career-Possibilities and follow each of its step. For more details please contact Ms. Kimleng Moul via kimleng_moul@manulife.com. Or Ms. Choury Chim via choury_chim@manulife.com. Application should be submitted before 22nd July 2019. Only shortlisted candidates will be contacted.

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