Working Hour • Monday - Saturday, 6 Days per week. • Time: 8am-5pm/ 4pm-12am/ 12am-8am SALARY • Salary 200$ - 350$ • Salary vary depend on experience KEY RESPONSIBILITIES • Handle incoming requests from customers to ensure that issues are resolved. • Respond quickly and promptly with good grammar, punctuation and attention to detail. • Report new technical issues to the development team (NEW PROBLEM & NEGATIVE COMMENT LOG). • Always Note down feedback negative customer’s experience and point of view, then report to immediate responsible team of superior. • Prompt customers who have had a positive interaction to share their experiences in a review or social media. • Organize workflow to meet customer satisfaction criteria. • Direct requests and unresolved issues to the designated Direct Superior or Team Leader. • Fill out Daily Report as required and send to directly to Direct Superior. • Follow Customer Verbiage Guideline is a must • Gather customer information (CUSTOMER CLIENT LOG), access and fulfill customer needs, • Stay ACTIVE, answering and/or participate in Company’s Chat group. • Perform other duties, as assigned on TO-DO-LIST directed by Direct Manager • Follow Assigned Work Schedule and Always be punctual. • Attend weekly Mandatory meeting as required by Top Management.Follow • SOP of the company Promptly • This position is required to work on holidays and weekend, as per preset-schedule.

• Bachelor Degree of Business, Sales & Marketing, elevant qualification • Good Knowledge of using Smart Phone iOS & Android. • Able to use basic computer skills (MS Office, Internet and Email); • Strong knowledge of customer behavior • Strong team work and friendly • Ability to maintain a friendly disposition under pressure. • Good interpersonal and communication skills • Good command of English language in both speaking and writing is preferred (Chinese is a plus); • Hard-working, smart, flexible, honest and fast learner. This position is required to work on holidays and weekend Pre-Scheduled. Note • Students or fresh graduates are encouraged; • Non-experience applicants are also encouraged; BENEFITS • Commission and/or Bonus on Performance (TBD) • Company’s Cellphone • Phone allowance HOW TO APPLY Interested applicants are invited to send your CV, with related documents via email: shawn095955515@gmail.com, irichoffice@gmail.com Only short listed candidates will be contacted for the interview. CVs will not be returned