Overall Responsibility As a Customer Services staff, you are responsible for performing one of our strongest plus point. Main Responsibilities Duties and responsibilities include, but are not limited to: - Receive, process (request for space, routing…) and make confirmation for air cargo booking requests. - Manage, follow up, and update shipment status on booking list closely (e.g. on daily basis). - Customer care: Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Input data entry for airlines’ systems. Working Relationships - Maintain professional internal and external relationships that meet company core values. - Proactively establish and maintain effective working team relationships with all support departments

Education: - Bachelor, college of foreign trade / economic Experience: - Good knowledge of Airlines, Forwarding & Logistics Field - At least 01 year experience in same industry will be prioritized Required Skills: - Excellent in English and computer - Special Skills: for those whom are proficiency in speaking and reading in Chinese are encouraged to apply. - Willingness to learn - Carefulness - Stress tolerance - Ability to identify, analyze, organize and solve issues and reported problems in a timely and effective manner Summit CV to : - brandonchen.pnh@asiagsa.com; - dannychin.pnh@asiagsa.com