• High School diploma or the equivalent. • Minimum 3 years of Housekeeping experience as Housekeeping of minority three stars hotels. • Can Speak English and Chinese is advanced. • High Standard of customer services. • Performance Management skills and Communication skills. • Computer literacy with multi-program usage. • Strong Planning skills. • Ability to deal with guests when they are angry or upset. • Ability to work quickly and thoroughly when under pressure. • Must be flexible and open to changes in procedures.

• Monitoring housekeeping and laundry personnel to ensure all guests receive prompt and courteous service. • Schedules routine inspections of all Housekeeping areas by/with the supervisory personnel. • Inspects guest and casino areas on a regular basis to ensure that the furnishings, facilities, and equipment and clean with good repair. • Informs other department of Housekeeping matters that concern them, the Engineering Department, Front Office, and the Food & Beverage department. • Maintains open channels of communication with other Department Heads and the Hotel Manager or the Hotel Manager’s designate. • Establishes and maintains effective human relations. • Consults with the Human Resources Manager and General Manager’s designate on personnel matters and performs personnel and related functions such as hiring, evaluating, suspending, and terminating personnel. • Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel. • Conducts regular department meetings. • Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic cost. • Controls and analyses departmental (Housekeeping) costs on an ongoing basis to ensure performance against budget. • Participates in the preparation of hotel’s goals. • Prepares the Housekeeping Departmental budget. • Monitors and controls inventories for operating equipment, linen to ensure the control and maintenance of par stocks and costs. • Implements and controls Housekeeping that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency and environmental procedures. • Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats. • Always does the best to uphold the name and reputation of Company. • Will always ensure immediate response to any CUSTOMER request at any time to ensure full and immediate customer satisfaction without which the future performance of the hotel will be negatively affected. • Act with honesty, integrity and professionalism. • All other duties as assigned.