• Coordinate pickup, sorting, transportation, and delivery of parcels.
• Monitor shipments and make sure they arrive on time and safely.
• Coordinate with couriers/drivers, customers, warehouses, branches, and other departments.
• Track delayed, missing, or problematic shipments and finding solutions.
• Handle customer complaints and delivery issues.
• Check shipping documents and shipment information.
• Manage and supervise the operations team.
• Monitor delivery performance and improve operational efficiency.
• Coordinate import/export and customs procedures.
• Manage daily express delivery operations.

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